Monday, December 1, 2008

All Things Today

Strengths, Talent and the One Thing Kevin Sunday, July 1, 2007 On strengths A strength is a naturally occurring talent multiplied by knowledge and skill. Knowledge is that which is learned. Skill is knowledge put to practice. Knowledge and skill increase with experience, education, and use. Content

On strengths

A strength is a naturally occurring talent multiplied by knowledge and skill.

Knowledge is that which is learned.

Skill is knowledge put to practice.

Knowledge and skill increase with experience, education, and use.

Talent is inborn. It is a natural propensity. It cannot be learned.

Talent alone is not enough. A person may have a natural propensity towards music (or art, or sports) but without practice and education, the talent goes to waste.

You may have a talent towards communication but without practical use, experience, knowledge and skill, your talent does little for you.

Strengths, weaknesses and the 80/20 rule.

Spend 80 percent of your time working on strengths (talent), 20 percent on weaknesses.

In the time you spend on your own development, concentrate most of your time (80%) on your natural talents. This will bring you the greatest success, satisfaction and fulfillment. Spend 20% of that time becoming aware of and overcoming your weaknesses.

Not everyone can be successful at anything. The old (American) adage that “if you work hard enough you can be whatever you want” is false. You can do anything you have talent for. You can achieve high levels of success in areas in which you can apply your talents. Wanting isn’t enough - unless what you want coincides with your talent or you can use your talents in achieving what you want.

Strengths, life and the path of least resistance.

As in nature, all things follow the path of least resistance; your path of least resistance is in your talents. It is what comes natural to you. It is the calm waters with the wind filling your sail taking you to your best possible self.

Discover and do what you are meant to do. It is the easiest and most rewarding path you can take.

Step outside of this path and you struggle. It’s the stormy waters, it’s sailing against the wind. It’s working, struggling, fighting for little gain or satisfaction.

We all have to do things that we are not talented at, in which we have a weakness, or which we just don’t like. If these things are taking too much of our time, we are off course, we are off of our path, and we are being dragged down. These things take our energy and give little reward.

The one thing you need to know

For Sustained Individual Success (from Markus Buckingham’s book “the one thing you need to know”)

Discover what you don’t like doing and stop doing it

What is Sustained Individual Success?

  1. Sustained Success is making the greatest possible impact over the longest period of time.
    1. Requires that you take your natural talents and your enthusiasm and apply yourself to learning role-specific skills and knowledge. [Strength = Talent (Knowledge + Skills)]
    2. “Something special must leave the room when you leave the room.” – P. Drucker

Contenders for the “one thing”

  1. Find the right tactics and employ them.
    1. Doesn’t tell you how to avoid becoming a commodity.
    2. You have different strengths, weaknesses, interests, background, and experience.
    3. Your individuality, not the process, must be the focus.
  2. Find your flaws and fix them
    1. The most commonly held view in the US.
    2. Falsely assumes your greatest room for growth is in your areas of weakness.
    3. You will not, in fact, learn the most in the areas of your weakness.
    4. You will not feel most energized and challenged when fixing your flaws.
  3. Discover your strengths and cultivate them.
    1. Strengths are a consistent part of your personality.
    2. You are most successful when your strengths mesh with the challenge facing you.
    3. Focusing on strengths will lead to success. Finding roles that play to, or building your roles around your strengths will bring about success.
    4. Success will bring about changes – new challenges, responsibilities, and opportunities. Many tempting, but few that continue to use your strengths.
    5. Those changes that don’t play to your strengths, innocuous as they may seem, will actually start to drag you off your best path.
    6. To sustain your success, you must keep yourself alert to subtle changes and take action to correct your course.

Falsehoods

  1. It doesn’t matter if you like your work; you just have to be good at it.
    1. You may well be good at activities you don’t enjoy, but your enjoyment is the fuel to keep practicing, to keep stretching, investing, and pushing yourself to greater levels.
  2. You need a little difficulty in your life, a little grit. No grit, no pearl.
    1. Grit will only grind you down. Time spent in an activity that grates on you is poorly invested time. You will learn little and it will leave you weaker.
  3. Only those already successful have the luxury of cutting their dislikes out of their job.
    1. This is backwards. People who are successful became so because they were unwilling to tolerate aspects of their jobs they didn’t like. Their intolerance caused their success.

What percentage of your day do you spend doing those things you really like?

  1. To sustain your success, assess where and how you are spending your time.
  2. When the answer to this question is below 70 percent, identify the activities getting in the way and take action to remove them.
  3. The more effective you are at this, the more creative, resilient, valuable, and thus the more successful you are.

Quit the role, tweak the role, seek out the right partners, or find an aspect of the role that brings you strength. The longer you put up with aspects of your work you don’t like, the less successful you will be. So, as far as you are able, and as quickly as you can, stop doing them and then see what the best of you, now focused and unfettered, can achieve.

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My Strength Themes Kevin Friday, June 1, 2007 According to the Gallup StrengthsFinder assessment, my top 5 strengths or strength themes are Intellection, Adaptability, Connectedness, Strategic, and Input. So, what is a “strength” or a “strength theme”? Tale Content

According to the Gallup StrengthsFinder assessment, my top 5 strengths or strength themes are Intellection, Adaptability, Connectedness, Strategic, and Input.

So, what is a “strength” or a “strength theme”?

Talent is, according to Gallup, a naturally recurring pattern of thought, feeling, or behavior. Knowledge is that which is learned, and skill is knowledge put into practice.

Strength is talent multiplied by knowledge and skill.

When we speak of a “strength” or “strength theme” we’re speaking of one of the 34 “themes” developed by Gallup for their StrengthFinder assessment. Although, using our definitions above, these are really “talent” themes as apposed to “strength” themes. The StrengthsFinder is designed to identify “naturally recurring patterns of thought, feeling, or behavior”.

That there is only 34 defined themes does not limit the population to a specific set of strengths or talents. I’m sure there are other people in the world with the exact same top 5 strength themes as myself. Does that mean that they’re the same as me?

Hardly. Discovering your strength themes is only the beginning. It’s opening the door to further exploration and insight. Everybody develops and uses their strengths in accordance with their own personality, life style, and circumstances. Thus these “themes” are just that – themes or underlying qualities.

To truly understand your strength themes takes, first, awareness, then continued observation of your own actions and preferences as well as reflection on how your strengths manifest themselves in your daily life.

While I won’t go into all 34 themes in this article, here is a list of those themes and you can find out more at The Clifton StrengthFinder Center.

As I discuss my strength themes, first let me say that the definitions and discussions offered by Gallup go into much greater detail than the short descriptions I’m providing here.

1. Intellection

“People strong in the Intellection theme are characterized by their intellectual activity. They are introspective and appreciate intellectual discussions.”

2. Adaptability

“People strong in the Adaptability theme prefer to "go with the flow." They tend to be "now" people who take things as they come and discover the future one day at a time.”

3. Connectedness

“People strong in the Connectedness theme have faith in the links between all things. They believe there are few coincidences and that almost every event has a reason.”

4. Strategic

“People strong in the Strategic theme create alternative ways to proceed. Faced with any given scenario, they can quickly spot the relevant patterns and issues.”

5. Input

“People strong in the Input theme have a craving to know more. Often they like to collect and archive all kinds of information.”

My first two thoughts after reading a bit about these strength themes were 1) in regard to Intellection – isn’t everybody like this? And 2) in regard to Adaptability and Strategic – aren’t these a contradiction?

Particularly with our top strength theme, it may be so ingrained in us that we pretty much assume that it is a natural human quality and not something that is unique to ourselves.

While, on one hand, I may say “isn’t everybody like this?” Others will say “wow, there’s really people like that.”

In regard to the Adaptability and Strategic themes – this was an early eye opener for me. I know I’m a very adaptable person. I easily “go with the flow” and rarely make detailed plans in my daily life. Days have a life of their own and even if I plan out my day, early on those plans go out the window because things happen and I adapt.

On the other hand, I also know that I can be very strategic. I see the potential future results of plans and actions taken today and can base decisions on what I see in the future. Throw Connectedness into it, I can see (connect) plans with results that others may think are totally unrelated.

In most cases, Adaptability trumps Strategic. What I learned was that, when necessary, I had to be deliberately strategic. I had to consciously put aside my adaptable tendencies in order to allow myself to be strategic.

Input and Intellection kind of go hand in hand and I see them manifesting themselves on a daily basis. I like to read and I like to read about new things that, for whatever reason, pique my interest and give me reason to think.

Here’s an example of what very often happens... I’m looking up information about a particular open-source software package on the Internet. I find the site I’m looking for and I’m reading all about the software (far more than I needed to know at that time). As I’m reading, I come across the bios on the developers. I find out one of the developers is from Vienna, Austria. The next thing I know, I’m reading the history of Austria when I finally shake my head and say “wait a minute, all I needed to know was how to use a certain function in the software.”

Now let me tell you about the “circle of death”.

My “Input” theme means, for me, that I like information. In particular, I like information about people. I like to talk with people. Actually, I like to listen to people – especially when they’re telling me something about themselves.

My “Intellection” theme, in this case, makes me think about what someone has told me. After a conversation, I will most likely be thinking about what you said and reflecting on the information you gave me.

And, of course, I’ll “Connect” that with other things that I know about you or other situations we’ve shared together or past conversations we’ve had together.

After all of this reflection, I may adapt myself to the “new” information I now know about you and I may treat you, react to you, or think about you differently (this shouldn’t be construed as a bad thing, rather this is a better understanding of who you are).

I may also develop new “Strategies” for the future of our relationship (depending on what that relationship is, of course).

Lastly, given all of this new information, I’m going to want to know more. I need more input. And the cycle starts over.

Chances are, if I let this out of control, you’re going to get tired of me, even frustrated with me (some of you know exactly what I mean). On the other hand, when I keep this to a healthy level, we are very likely to develop a decent inter-personal relationship and a good understanding of each other.

Something I value but maybe others don’t. So I have to adapt.

I hope these examples show both the value and the detriment of Strengths. Remember, talent is a “naturally recurring pattern of thought, feeling, or behavior”. As such, strengths are what comes naturally. It is important and advantageous to learn what your talents are and to develop them in to strengths. It’s equally important to know when and how to use your strengths to achieve the greatest effectiveness in your life. Something I’m still learning (and adapting to) every day.

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Coffee Break - Strengths Kevin Friday, June 1, 2007 “A true friend knows your weaknesses but shows you your strengths; feels your fears but fortifies your faith; sees your anxieties but frees your spirit; recognizes your disabilities but emphasizes your possibilities.” -- William A Content

“A true friend knows your weaknesses but shows you your strengths; feels your fears but fortifies your faith; sees your anxieties but frees your spirit; recognizes your disabilities but emphasizes your possibilities.”

-- William Arthur Ward

“At times, our strengths propel us so far forward we can no longer endure our weaknesses and perish from them.”

-- Friedrich Nietzsche

“Success is achieved by developing our strengths, not by eliminating our weaknesses”

-- Marilyn vos Savant

“Nothing can be more absurd than the practice that prevails in our country of men and women not following the same pursuits with all their strengths and with one mind, for thus, the state instead of being whole is reduced to half.”

-- Plato

“Enter every activity without giving mental recognition to the possibility of defeat. Concentrate on your strengths, instead of your weaknesses... on your powers, instead of your problems.”

-- Paul J. Meyer

“If human beings are perceived as potentials rather than problems, as possessing strengths instead of weaknesses, as unlimited rather that dull and unresponsive, then they thrive and grow to their capabilities.”

-- Barbara Bush

“In examining the potential of individuals, we must focus on their strengths and not just their mistakes. We cannot be limited by what they may have spilled in the kitchen.”

-- William Pollard

“A man who has never lost himself in a cause bigger than himself has missed one of life's mountaintop experiences. Only in losing himself does he find himself. Only then does he discover all the latent strengths he never knew he had and which otherwise would have remained dormant.”

-- Richard M. Nixon

“It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.”

-- Charles Darwin

“Some of the best business and nonprofit CEOs I've worked with over a sixty-five-year consulting career were not stereotypical leaders. They were all over the map in terms of their personalities, attitudes, values, strengths, and weaknesses.”

-- Peter Drucker

“Willingness to change is a strength, even if it means plunging part of the company into total confusion for a while.”

-- Jack Welch

“There are two ways of exerting one's strength: one is pushing down, the other is pulling up.”

-- Booker T Washington

“When I dare to be powerful - to use my strength in the service of my vision, then it becomes less and less important whether I am afraid”

-- Audre Lorde

“"Great management is not about changing people. Great managers take people as is and then focus on releasing their talents.”

-- Marcus Buckingham

“The best strategy for building a competitive organization is to help individuals become more of who they are.”

-- Marcus Buckingham

What Are Your Strengths? Kevin Friday, May 4, 2007 There seems to be a renewed focus, in some circles, on strengths and “the strengths revolution”. Mostly caused by Marcus Buckingham’s new book “Go Put Your Strengths To Work” and his promotional tour.I had the opportunity to attend one of his ea Content

There seems to be a renewed focus, in some circles, on strengths and “the strengths revolution”. Mostly caused by Marcus Buckingham’s new book “Go Put Your Strengths To Work” and his promotional tour.

I had the opportunity to attend one of his early seminars in this tour and was quite impressed with his passion and his presentation.

One of the more depressing facts that he brought out was that since he and Donald Clifton started this so-called strengths revolution, the numbers have gone down.

For example, in 2000, when asked, “which do you think will help you be most successful?” Only 41% of the respondents answered “building on your strengths” while 59% answered “fixing weaknesses”.

In 2006, the numbers were 37% and 63% respectively.

A 2005 survey showed that only 17% of people spend most of their day playing to their strengths.

In 2006, the number was 14%.

And here’s the one that really kicked me... When asked “When you talk with your manager about your performance what do you spend most time talking about?” - this is what we see:

Only 24% even talk about their strengths.

It’s surprising, yet it’s not. What I’ve seen is that, when being honest, people can readily tell you what their weaknesses are, what they don’t do well. But ask them what their strengths are, and they really have to think about it to come up with an answer.

Our obsession with weaknesses is so ingrained in us that we can’t break away. It started in childhood - whenever there was something that you weren’t good at in school, it became the focus of your (and your parent’s and your teacher’s) attention. Which gets more attention, the A or the F?

(Here’s a thought for parents... find out what strengths were used to produce that A and then figure out how to use those strengths to help pull up the F – don’t ask “why the F?”, ask “why the A?”).

I’ve spent a fair amount of time talking with people about strengths. Particularly, strengths at work. During my conversations, most people seem to understand the power and benefits of focusing on strengths yet nothing gets done. It’s not today’s priority. It’s not a hot item to work on. Yet it’s been shown time and time that focusing on strengths can increase productivity, increase profitability, increase customer satisfaction, decrease employee turnover, and decrease safety incidents – dramatically!

So we just don’t get it. Or maybe we get it, we just don’t know what to do with it. Many of you may have heard my criticism in the past that all of the books from Gallup and Buckingham that focus on strengths always tell us what we need to do – but they don’t tell us how to do it. I think that’s where we get stuck. It makes sense, but how do we implement a strengths based performance program? What does it mean to “discover your strengths”? How can I focus on my strengths when I have to get this (whatever “this” may be) done today?

I think that maybe the best way I can help answer some of these questions is to share my own strengths and my own observations (positive and negative).

I’ll go through my 5 top strengths – according to the Clifton Strengths Finder assessment – and share some of the experiences I’ve had in regard to those strengths...

(Intellection, Adaptability, Connectedness, Strategic, and Input)

...next month.

In the mean time, let me share a few more statistics from Buckingham’s presentation...

Why did you take your current Job?

How often do you feel an emotional high from your work?

Do you have the freedom to modify your job to fit your strengths better?

It seems that conventional wisdom tells us that building on strengths at work may be an appealing theory but it won’t actually work. Too many people would be running to their manager or to Human Resources and complain that they’re hindered from sculpting their job in a manner that best suites their strengths, or that they’re simply in the wrong position and that they should be transferred (say, to CEO, or something more suitable).

However, when a national sample of the workforce were asked what their ideal job is, 60% answered “what I’m doing now with increased responsibility” or “a specialized subset of what I’m doing now”. Only 31% indicated a different job.

Asked why they took their current job and most answer “a greater opportunity to do more of what I like to do.

Asked how often they feel an emotional high, and 51% say “about once a week.

Ask them whether they have had the chance to modify their role to fit their strengths and 50% agree that they do.

What this says is that we’re really not that far off. Sure many of us are grossly miscast. But most of us have at least some control over our own activities and most of us are in suitable roles for our strengths.

What the numbers show is that organizations don’t need to re-align jobs and individuals don’t need to hold out for the perfect or “dream” job. Instead, the challenge is:

“How can we gradually but deliberately increase how often each person plays to his strengths? How can we get people from ‘once a week’ to ‘most of the time’?

The Abilities of Peak Performers Kevin Friday, May 4, 2007 According to a 19-year study conducted by Charles Garfield, Author of the widely acclaimed Peak Performance trilogy: Peak Performers, Team Management and Second to None, there are ten make-or-break abilities that all peak performers have.Mr. Garfield sta Content

According to a 19-year study conducted by Charles Garfield, Author of the widely acclaimed Peak Performance trilogy: Peak Performers, Team Management and Second to None, there are ten make-or-break abilities that all peak performers have.

Mr. Garfield started by asking executives and managers to name the most outstanding leaders in their fields. He then conducted in-depth interviews with the 310 persons who were most frequently mentioned and as a result he identified the following ten attributes of peak performers.

1. Setting Goals

Peak performer, according to Garfield, set long-range goals and chart-detailed plans to achieve them. They analyze the steps they will need to achieve their goals, and what’s involved in each.

2. Upgrading Goals

Peak performers don’t just meet their goals. They constantly upgrade the goals once they met them. They use a progressive goal-setting method. As soon as one target or quota is met, they set a new, more difficult goal. They are always looking for ways to get out of the comfort zone.

3. Seeking Feedback

Peak performers seek expert advice and feedback more often than the average. They build a far-flung network of experts to rely on. They ask a lot of questions before making decisions and they are not shy in seeking the opinions of other people.

4. Risk Taking

Most good managers begin by researching a risk thoroughly. Some also turn to their support network asking for advice. The peak performers, however, go two steps further. First, they identify the worst possible outcome of taking the risk and see if they can live with it. This helps them to move ahead without having self-doubt. Secondly, they ask what would be the worst thing that could happen if they didn’t take the risk. Having these two questions answered is most helpful in making the decision.

5. Self Confidence

Garfield says, “Interestingly, I never heard the word ‘failure’ during my research. I heard ‘glitch’ or ‘screw up’ but never ‘failure.’ Peak performers develop a higher self-confidence because : 1. They so thoroughly prepare for all consequences. 2. They keep a running inventory of their strong points, and think back of times when their strengths helped them come through.

6. Pushing Ideas

Peak performers push longer and harder to get good ideas implemented. They don’t take the first, or second, no for an answer. The reason for this is that they have done sufficient research to be committed to their stake in the idea.

7. Responsibility and Control

Peak performers are always on the prowl for ways to expand the boundaries of their job well. They look for new ways to do their, and others’, jobs better.

8. Solving, Not Blaming

When something goes wrong, the average manager rushes to find a culprit, and affix blame. The result is that people around her/him become adept at protecting themselves. The peak performer approaches problems with a focus on solutions, not punishment. This encourages creativity in people.

9. Rehearsing

Peak performers rehearse much more than the average performers. “The actor who has rehearsed it 50 times is more likely to give a winning performance than the one who has gone over it three times.”

10. A Sense of Mission

without exception, the peak performers Garfield studied had a strong sense of mission. It isn’t money, fame, or glory they’re driven by. Rather, the most immediate impetus is a deep enjoyment of their work. A passion for work is what fuels true greatness.
Leadership Lessons from John and Elizabeth Edwards Kevin Friday, May 4, 2007 When Senator John Edwards, who is running for the office of the President of the United States for the 2008 election, stood beside his wife Elizabeth to announce that her cancer has returned and reached her bones, many Americans who watched the news confe Content

When Senator John Edwards, who is running for the office of the President of the United States for the 2008 election, stood beside his wife Elizabeth to announce that her cancer has returned and reached her bones, many Americans who watched the news conference were impressed with the way the Senator and his wife acted and communicated.

They decided to continue the campaign, which was clearly the wish of Elizabeth. We know that the qualities of leadership become most acute at times of crises. It seems that the Edwards' courageous and classy way of facing this challenge has actually helped their quest for the White House. Here are the lessons of leadership we learned from observing John and Elizabeth Edwards:

1- Candor

The Senator and his wife struck people as naturally honest and forthcoming in talking about their critical and personally painful situation, a quality not seen to that level of honesty in many, if not most, politicians. A leader must, before anything else, be authentic, so that followers can be assured that the vision they are committing to by supporting him or her is a real and possible one.

2- Courage

The courage exhibited clearly by Elizabeth Edwards as she faced her approaching mortality was truly inspiring. She said that she decided not to go to a corner and start dying. She wanted to live a useful life to the last breath. She seemed to feel that continuing her husband's campaign was both a personal fight-back approach for her and an important mission for the couple. Since they have two children ages six and eight, the family challenges and sacrifices are going to be huge. Having the courage to face these challenges and bear the sacrifices is an important quality of leadership.

3- Love

Love might not be often associated with leadership. But having the ability to love someone other than yourself, and love a mission that seems important to others as well as to self, is a capacity only great leaders have. The way Senator Edward talked about and to his wife, and the way she talked about and to him, during that news conference and subsequently in a 60 Minutes interview showed a strong, yet tender, capacity for true love between two human beings. People want to see that their leader is human and can relate to the way they feel, aspire, and suffer as human beings.

4- Role Models

Another almost extinct quality of many public figures in politics and business today is the ability to be a role model for others. Upon watching them on a more human level as they faced their personal challenges, people saw a couple that seemed to be suited to be a role model. While many leaders in politics and business have indulged in personal or ethical scandals and misbehavior, the Edwards seemed to exhibit qualities of decency, honesty, and tenderness. You don't see in their campaigns, past or present, the type of negative, aggressive, and nasty streaks that people find in most other campaigns. They offer a different vision for America, with a different definition of leadership and public service.
What A Dumb Idea Kevin Friday, May 4, 2007 Many things we take now for granted, were conceived as undoable, ridiculous or useless ideas.Below are what people from the past said about some innovations that we use daily and can't imagine our life without them. The lesson? Don't be so fast in giving Content

Many things we take now for granted, were conceived as undoable, ridiculous or useless ideas.

Below are what people from the past said about some innovations that we use daily and can't imagine our life without them. The lesson? Don't be so fast in giving a negative evaluation of a new idea, even if it sounded ridiculous to you. Instead of a negative comment, ask: How can we possibly make this work?

Computers:

"Computers in the future may weigh no more than 1.5 tons."

- Popular Mechanics, forecasting the relentless march of science, 1949

"I think there is a world market for maybe five computers."

-Thomas Watson, chairman of IBM, 1943

"I have traveled the length and breadth of this country and talked with the best people, and I can assure you that data processing is a fad that won't last out the year."

-The editor in charge of business books for Prentice Hall, 1957

"But what ... is it good for?"

-Engineer at the Advanced Computing Systems Division of IBM, 1968, commenting on the microchip.

"There is no reason anyone would want a computer in their home."

-Ken Olson, president, chairman and founder of Digital Equipment Corp., 1977

Telephone:

"This 'telephone' has too many shortcomings to be seriously considered as a means of communication."

-Western Union memo, 1876

Airplanes:

"Heavier-than-air flying machines are impossible."-Lord Kelvin, President, Royal Society, 1895." Airplanes are interesting toys but of no military value."

-Marechal Ferdinand Foch, Professor of Strategy, Ecole Superieure de Guerre.

The Six Levels of Empowerment Kevin Thursday, February 1, 2007 Many managers view empowerment as something you either give or you don’t. Similar to delegation – you delegate a task or project to someone, thus you empower them to do that task or project. However, delegation is wholly separate from empowerment Content

Many managers view empowerment as something you either give or you don’t. Similar to delegation – you delegate a task or project to someone, thus you empower them to do that task or project.

Types of authority; Power defined; EmpowermentHowever, delegation is wholly separate from empowerment. Delegation may involve empowering someone but the key to empowerment is at what level you actually give power and authority when you delegate.

Often delegation is the act of giving your work to someone else, not necessarily your power and authority.

Empowerment is more than delegation and it’s more than giving your power and authority.

It involves determining and expanding on the level of power and authority you are willing to give and the recipient is willing to take.

Empowerment is not simply empowerment. There are different levels, different applications, and different times and circumstances where you need to use different levels of empowerment with the people your are working with.

Each level of empowerment is progressive, meaning that level 1 is the lowest and gives the least amount of power whereas level 6 is the highest and gives the most amount of power.

One of the beauties of the six levels of empowerment is that it can be the basis of an employee development program. When you look at empowerment as an active plan and work to bring employees up the ladder and to also bring your willingness and trust up the same ladder, you can see just how powerful empowerment can be.

As we go through the six levels of empowerment, think not only of what each means but also how they apply to you in your own work experiences and to those who work for you.

The Six Levels of Empowerment [i]

Level One: You research; you report; I will decide.

Level one empowerment is the most basic and simple level. It simply says to an employee “you go do the research (for whatever it is) and report back to me what you find. I will make the final decision. I hold the power and authority.”

This may seem too simplistic for our definition of empowerment but you must keep in mind that each activity and each employee requires a specific level of empowerment. Level one may be appropriate for a new hire or for an extremely critical project.

From an employee risk standpoint, this is the safest level. Since the employee is not taking power and authority in making the decision, a bad decision falls on the shoulders of the manager, not the employee.

Level Two: You research; identify the alternatives; suggest one for implementation; I will decide.

Level two empowerment is only slightly but significantly different from level one. At level two you are not only asking an employee to research, you are also asking that they make a recommendation based off of their findings.

You, the manager, are still holding the power and authority to make the final decision but you’ve empowered your employee to have more input into that decision.

When using empowerment as an employee development program, level two starts to give you a better understanding of what the employee is capable of, how they think and work, and what their decision making processes are. The employee starts to take more responsibility and ownership in the work they are doing.

Level Three: You research; report what you intend to do; but wait for my approval.

Level three is, again, a subtle but significant difference from level two. Now you’ve given power and authority to your employee to make the decision. “Based off of your research, what are we going to do?” However, you have still retained the power and authority to approve or disapprove their decision.

The “wait for my approval” can be very difficult for people. How long should I wait? How often should I come back to you to see if you’ve made a decision? Are you happy with my suggestion or decision?

A manager actively working on an empowerment program must recognize these difficulties and be clear on their expectations and on setting their employees expectations. A simple “I’ll get back to you with my decision within the next x days” relieves the employee of the above stresses.

Of course, the employee should be responsible (and empowered) enough to be able to say “how long should I wait?”, “When can I expect your decision?”

Level Four: You research; report what you intend to do; do it unless I say “no.”

A slightly different twist from Level 3. Level four empowerment implies approval of whatever decision the employee has made. Now there is no waiting for your decision but the employee must know, or ask, what it is that may cause you to say “no”. In other words, what would stand in the way of “yes”. Whatever it is, it must be known ahead of time so the employee can ensure that any potential concerns are addressed.

Level 4 is the first truly empowered level for an employee. You, the manager, have given your decision making power and authority to the employee - while still holding the power of the “breaks”, the power to say “hold on, wait a minute…”.

Level Five: You research; take action; report what you did.

Level five is often the point where many employees will feel that they’ve “arrived”, that they’ve earned your trust and are able to work on their own and take full responsibility and ownership not only of specific tasks or projects, but of their entire role within the organization.

Level five is also the stopping point for many employees. For various reasons, employees may want to report what they’ve done. It may be to ensure that you’re aware of the (great) work that they’re doing, or it may be a feeling of obligation to keep you in the loop.

As with employees, many managers are also not willing to go past level 5. Managers often want and need to know what’s going on. They need to be in the loop if for no other reason than to answer to their manager (depending on their own level of empowerment).

Level Six: You research; take action, no further communication is necessary.

I think by now you get the progression. At level 6, you’re telling the employee that they’re on their own. They have the power and authority to do what they deem necessary to accomplish the goals of the department and/or the organization.

From an employee risk standpoint, this is where they are out on a limb, so to speak. Nobody is making decisions for them and nobody is watching over their shoulder to make sure that they’re making the right decision.

Level 6 may be a very uncomfortable place for employees. Many do not want to be “out on the limb”. In this case, it’s very easy for the employee to back up a level. Simply by keeping their manager informed about what they are doing (it could be as simple as an occasional email), they’re giving their manager the opportunity and knowledge to oversee their activities.

Conclusion

I believe that a basic understanding of the six levels of empowerment shows that empowerment is not a passive activity; it is an active, deliberate program that involves close examination of each circumstance and each employee.

It should be the manager’s goal to bring each individual up to the next level of empowerment and it should be each employee’s goal to achieve and except each progressive level.

I hope this overview of empowerment was meaningful and useful to you. I also hope that you will consider implementing your own empowerment program within your department and organization.

Think about how useful this tool can be – how powerful empowerment can be - and how much it can increase the quality and performance of your employees.

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[i] Phillip Van Hooser, MBA,CSP, 2003,

The Leadership Journey: Practical Skills for Leadership Success.

How To Change Your Organization's Culture Kevin Thursday, February 1, 2007 What about changing your organization? Can a small group of thoughtful, committed employees change the organization’s culture? The answer is yes. Here’s some helpful suggestions: The most important lesson of all is that change is not abo Content

What about changing your organization? Can a small group of thoughtful, committed employees change the organization’s culture? The answer is yes. Here’s some helpful suggestions:

  • The most important lesson of all is that change is not about technology, or systems, or procedures, or cost. Change is first and foremost about people. Even when the change is due to the introduction of new technology, it is still about people, not technology. A change initiative that does not pay attention to people will almost certainly fail. Most of the reengineering efforts of the nineties failed because they focused on the procedural aspects of work, ignoring the crucial human side.
  • Make sure you have several champions of change at the leadership level and get them involved from the start.
  • Get a large enough group of good, positive, and energetic employees to participate in a number of teams, focusing on the various aspects of the change initiative; process redesign, training, organizational communication, systems, measurements, ideas, etc.
  • Provide only the broad highlights of the goals of the culture change effort. Let people come up with the ideas and detailed action plans themselves. Only when employees participate in the design will they be committed to the change. The more employees at all levels to participate, the more successful the change initiative will be. In fact, a significant part of the culture change takes place merely because people, through participation, feel empowered to shape their own work environment.
  • Use organization-wide communication through town-meetings, publications, intranet, and other media to share information, articulate the mission, and celebrate every success. Communication is a crucial tool for supporting the change effort.
  • Measure the key elements you want to change before and after. Without measurements, you will never know that you’ve succeeded.
More Is Less: Why Just Getting More Done Might Be Bad Kevin Thursday, February 1, 2007 There is a flood of books, seminars, publications, tapes, and people who are ready and willing to tell you how to get more things done. However, just from the title of their message, it is clear that their emphasis is on quantity. Henry Ford once sai Content

There is a flood of books, seminars, publications, tapes, and people who are ready and willing to tell you how to get more things done. However, just from the title of their message, it is clear that their emphasis is on quantity.

Henry Ford once said that he avoided doing too many things by starting his day with a long walk. The physical exercise made him too exhausted to do all what he was planning to accomplish and forced him to limit himself to the most important tasks.

Getting more things done is never a great goal to aim for. If you look at the great achievers throughout history, you’ll find that none of them achieved greatness because he or she got more things done. Each has gotten a few things done, but in a great way. Each produced a few ideas, but each idea was so good – it lasted for centuries.

Instead of trying to get more things done. It’s much better to try to get the few truly important things done better.

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