Achieve excellence through the adoption and adaptation of best practices in IT management.

With over 25 years of success in the IT field, Kevin brings a wealth of knowledge and talent to the IT Management arena. From implementing small IT projects to changing and setting the culture of the IT organization and their relationship to the business at large, Kevin has the expertise to help you achieve your IT goals.

Q. What is the key component of a successful IT organization?

A. Business Service. The IT department is not a cost center of hardware and software components with a staff of technology experts. A successful and valuable IT organization drives business success by implementing business-critical applications and services through expertise in business processes.

By implementing best practices through Business Service Management, Service Level Management, and ITIL, and by adopting a service model orientation, IT can achieve an ongoing relationship with Business that will foster creative, practical, and essential practices geared towards corporate success.

Business Service Management - BSM is an attitude and a methodology aimed at aligning IT practices with business initiatives and priorities. It broadens the view of IT leaders to encompass not only technology and technical issues, but more so, business and corporate issues.

Service Level Management - Business processes that depend on IT are only as reliable and sustainable as the underlying infrastructure. In order to better align business requirements with IT capabilities and deliver IT capabilities at an appropriate cost, IT must shift from a technology focus to a service model approach.

IT Infrastructure Library - ITIL is a set of publications providing descriptive (i.e. what to do and why) guidance on IT service management. It is the de facto standard framework for IT Service Management best practices.

IT/Business Alignment  Business Service Management  ITIL Overview